ART OF SOFTWARE SUPPORT, THE

ART OF SOFTWARE SUPPORT, THE

The first complete, real-world guide to building and running help desks and software support centers. Quality software support is now a fundamental differentiator in satisfying both your external and internal customers. And in today's high-pressure, heterogeneous computing environments, it's more difficult to deliver quality support than ever before.
Editora: PRENTICE HALL
ISBN: 0135694507
ISBN13: 9780135694503
Edição: 1ª Edição - 1996
Número de Páginas: 352
Acabamento: PAPERBACK
por R$ 67,00