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Sinopse
How to build a winning professional services organization.
Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services-from support and education services to managed, consulting, and productized services.
Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services-from support and education services to managed, consulting, and productized services.
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Ficha técnica
Especificações
| ISBN | 9780130353894 |
|---|---|
| Pré venda | Não |
| Peso | 429g |
| Autor para link | O'CONNOR,LAH THOMAS E. |
| Livro disponível - pronta entrega | Não |
| Dimensões | 23 x 16 x 1 |
| Tipo item | LIVRO IMPORTADO ADQ MERC INTERNO |
| Número de páginas | 384 |
| Número da edição | 1ª EDIÇÃO - 2002 |
| Código Interno | 551475 |
| Código de barras | 9780130353894 |
| Acabamento | HARDCOVER |
| Autor | O'CONNOR | LAH, THOMAS E. |
| Editora | PRENTICE HALL |
| Sob encomenda | Sim |
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