De: R$ 0,00Por: R$ 137,00ou X de
Para envios internacionais, simule o frete no carrinho de compras.
Sinopse
In this book, through numerous examples and a single, large-scale case study, you will learn how to determine customers' expectations for the service, how to develop design specifications based on a quantitative assessment of the impact of meeting these expectations on customer satisfaction, how to generate and evaluate different service design solutions based on these specifications to select the solutions that deliver the highest performance at the most reasonable cost, and how to monitor and continually improve your designed services. At every point, the book offers concrete andspecific recommendations that can be immediately applied to your business for real improvements in service quality and customer satisfaction.
Ficha técnica
Especificações
ISBN | 9780201633832 |
---|---|
Pré venda | Não |
Peso | 518g |
Autor para link | RAMASWAMI RAJIV |
Livro disponível - pronta entrega | Não |
Tipo item | LIVRO IMPORTADO ADQ MERC INTERNO |
Número de páginas | 464 |
Número da edição | 1ª EDIÇÃO - 1996 |
Código Interno | 9486 |
Código de barras | 9780201633832 |
Acabamento | PAPERBACK |
Autor | RAMASWAMI, RAJIV |
Editora | PRENTICE HALL |
Sob encomenda | Sim |