HUMAN RESOURCE MANAGEMENT
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HUMAN RESOURCE MANAGEMENT

Human Resource Management: A Customer Oriented Approach addresses the needs of humanresource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.
Editora: PEARSON EDUCATION DO BRASIL
ISBN: 0132536757
ISBN13: 9780132536752
Edição: 1ª Edição - 1997
Acabamento: HARDCOVER
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