HUMAN RESOURCE MANAGEMENT FOR THE HOSPITALITY INDUSTRY
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HUMAN RESOURCE MANAGEMENT FOR THE HOSPITALITY INDUSTRY

Table of Contents - 1. Human Resource Functions. Staffing. Analyzing and Designing Jobs. Training. Evaluating Employees. Working Successfully with Unions. Employee Compensation. Health and Safety. 2. Managing Staff. The Nature of Management and Leadership. Communicating. Developing a Positive, Motivating Organizational Climate. Managing a Diverse Work Force. Building a Team. Managing Change and Resolving Conflicts. Disciplining Employees. Delegation. Managing Service. Appendices. Index.
Editora: JOHN WILEY
ISBN: 0471289728
ISBN13: 9780471289722
Edição: 1ª Edição - 1990
Número de Páginas: 368
Acabamento: PAPERBACK
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