TOTAL QUALITY MANAGEMENT - A CROSS-FUNCTIONAL PERSPECTIVE
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TOTAL QUALITY MANAGEMENT - A CROSS-FUNCTIONAL PERSPECTIVE

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
Editora: JOHN WILEY
ISBN: 0471108049
ISBN13: 9780471108047
Edição: 1ª Edição - 1996
Número de Páginas: 656
Acabamento: PAPERBACK
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