DOING WINDOWS: ADM. GUIDE SUPPORT USER

Best practices for effective Windows NT/2000 support
World-class help desk and training solutions
Training designed to reduce software costs
Organizing, documenting, and managing your network
Minimizing disruption in Windows 2000 migrations
CD-ROM: Trial or "lite" versions of over a dozen commercial software products.
Supporting Windows NT & 2000 Workstation & Server
For every Windows administrator and support professional!
Addresses dozens of key support issues, in-depth
Training users to prevent problems before they happen
Organizing, documenting, and managing your network for better reliability and lower cost!
Supporting remote and mobile users
Best practices for training, help desks, and much more!
The user-centered guide to supporting NT & Windows 2000!
Delivering quality end-user support requires you to make crucial decisions that most Windows NT/2000 books ignore. How much up-front training should you give users? When should you provide in-person support? What's the best way to support mobile employees? How can you organize users and groups most cost-effectively? In this book, James Mohr — who currently supports over 1,000 Windows users worldwide — brings together real-world solutions and best practices for all these challenges, and more!
Discover better ways to document and standardize your Windows network and IP addressing scheme — and practical techniques for protecting yourself against intruders and viruses. Master today's best processes for tracking support calls and measuring your responses. Learnhow to select the most appropriate hardware for home and satellite offices; compare your options for managing desktops, software, and licenses; and much more.
From timing Windows 2000 upgrades for minimum disruption, to establishing efficient intranet content development processes, Supporting Windows NT & 2000, Workstation and Server will make you dramatically more effective as a Windows support professional. It's like ha