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Editora
ISBN
Páginas
Idioma
Peso
AcabamentoSinopse
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Ficha Técnica
Especificações
| ISBN | 9789063695439 |
|---|---|
| Subtítulo | HOW TO DESIGN SERVICES THAT WORK |
| Pré venda | Não |
| Peso | 324g |
| Autor para link | DOENE LOUISE |
| Livro disponível - pronta entrega | Sim |
| Dimensões | 19.94 x 13.46 x 2.03 |
| Idioma | Inglês |
| Tipo item | Livro Importado |
| Número de páginas | 224 |
| Número da edição | 1ª EDIÇÃO - 2020 |
| Código Interno | 1097370 |
| Código de barras | 9789063695439 |
| Acabamento | PAPERBACK |
| Autor | DOENE, LOUISE |
| Editora | BIS PUBLISHERS |
| Sob encomenda | Não |