IT SERVICE MANAGEMENT GLOBAL BEST PRACTICES VOL.1

This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years.

IT Service Management Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines:

1. Trends, visions and analysis of ITSM market

2. Governance

3. Demand & portfolio & sourcing

4. Awareness & implementation

5. Organization

6. Modeling

7. Processes

8. Standards & frameworks

9. Metrics

The majority of the 40+ papers and topics were selected from over 100 excellent submissions by an independent Editorial Board. The resulting reference guide delivers unprecedented practical value for IT managers. It introduces cutting-edge thinking, shares new best practices developed in the field and provides a broad overview of significant and current IT service management issues. Containing the experience of those who have struggled with many of the more challenging problems, this 630 page title describes the breakthroughs and successes that could help readers resolve many similar issues. The refreshing approach of many is an independence of any specific framework: many case studies show practitioners selecting and using only the most relevant elements of the many offerings in the market-place.