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Editora
ISBN
Páginas
Idioma
Peso
AcabamentoSinopse
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.
A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions.
Badly designed metrics can be actively harmful to an organization's proper functioning. Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy. This book will make that task much simpler and less error prone.
A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions.
Badly designed metrics can be actively harmful to an organization's proper functioning. Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy. This book will make that task much simpler and less error prone.
Ficha Técnica
Especificações
| ISBN | 9789077212691 |
|---|---|
| Pré venda | Não |
| Peso | 300g |
| Autor para link | BROOKS PETER |
| Livro disponível - pronta entrega | Não |
| Dimensões | 23 x 16 x 1 |
| Tipo item | Livro Importado |
| Número da edição | 1ª EDIÇÃO - 2006 |
| Código Interno | 625984 |
| Código de barras | 9789077212691 |
| Acabamento | PAPERBACK |
| Autor | BROOKS, PETER |
| Editora | VAN HAREN PUBLISHING |
| Sob encomenda | Sim |