SAP IT SERVICE AND APPLICATION MANAGEMENT

With this guide you learn how to fill the abstract ITIL processes with real "SAP life" and you get recommendations on which SAP tools & services are available to best support you in this effort.
According to the requirements of SAP operations, the ITIL processes have been extended by SAP-specific processes in the area of Application Management. The integration processes between the area of IT Service Management and Application Management are also covered in detail. This is a must-have reference for IT managers responsible for optimizing SAP operations and cost structures. Highlights include:
ITIL overview;
SAP Life Cycle Framework;
SAP NetWeaver and SAP Solution Manager;
SAP Application Management processes;
IT Service Management processes;
Integration processes.