CONFLICT RESOLUTION

Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts-in Today's Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
The 4 primary tasks of preventive mediatio-with two important tools to help you perform those tasks.
Practical tools for mediating conflicts between others-as well as resolving conflicts between yourself and another.
Proactive techniques to frame conflicts as both-gain opportunities-instead of win-lose or lose-lose contests.

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts-and fostering teamwork-in the workplace.