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Today's customer service providers and managers are more important than ever to a company's bottom line. ' Customer Service: A Practical Approach' was created to meet the growing need for qualified customer service professionals. This practical text-workbook focuses on the skills and strategies needed to build and maintain customer service excellence.
This revision retains popular features from the previous edition like "Remember This" chapter opening quotes and the "Redi-Reference: card that anyone can use while on the job. Based on reviewer and user recommendations, the following new features are incorporated in this revision:
NEW - Assignment material has doubled! Each chapter now includes Quick Quizzes, Opportunities for Critical Thinking, and Skill Building and Challenge Exercises.
This revision retains popular features from the previous edition like "Remember This" chapter opening quotes and the "Redi-Reference: card that anyone can use while on the job. Based on reviewer and user recommendations, the following new features are incorporated in this revision:
NEW - Assignment material has doubled! Each chapter now includes Quick Quizzes, Opportunities for Critical Thinking, and Skill Building and Challenge Exercises.
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Especificações
| ISBN | 9780131989375 |
|---|---|
| Pré venda | Não |
| Peso | 214g |
| Autor para link | HARRIS |
| Livro disponível - pronta entrega | Não |
| Dimensões | 23 x 16 x 1 |
| Tipo item | LIVRO IMPORTADO ADQ MERC INTERNO |
| Número de páginas | 192 |
| Número da edição | 4ª EDIÇÃO - 2006 |
| Código Interno | 561011 |
| Código de barras | 9780131989375 |
| Acabamento | PAPERBACK |
| Autor | HARRIS |
| Editora | PRENTICE HALL |
| Sob encomenda | Sim |
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