ISO 9001: 2000 QUALITY MANAGEMENT SYSTEM DESIGN

Provides a set of design rules for creating a quality management system that will naturally translate into successful ISO 9001:2000 certification. The book identifies the key documentation components, and supplies guidelines for outlining and writing the quality manual, standard operating procedures, work instructions, forms, and records. Two case studies illustrate the upgrade and recertification of a corporation from ISO 9001:1994 to ISO 9001:2000, and the creation of a company's first quality management system. The author is an auditor certified by the ASQ/ANSI registrar accreditation board.