OPERATIONS, STRATEGY, AND TECHNOLOGY - PURSUING THE COMPETITIVE EDGE

Hayes is a founder of the Operations Strategy field, and all four authors are on the Harvard Business School faculty. In 'Operations, Strategy, and Technology - Pursuing the Competitive Edge', Bob Hayes, Gary Pisano, Dave Upton, and Steve Wheelwright take a fresh look at the foundations of corporate success. This book addresses the basic principles that guide the development of a powerful operations organization, and describes how a company's operating and technological resources can be applied to create a sustainable competitive advantage in today's 'new' (global and IT-intensive) economy. Achieving a competitive advantage through superior operationsis what the authors refer to as the 'operations edge'.