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Sinopse
Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working.
This book only contains the building blocksâ??the methods. It doesnâ??t detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.
Ficha técnica
Especificações
ISBN | 9781492039594 |
---|---|
Subtítulo | A COMPANION TO THIS IS SERVICE DESIGN DOING |
Pré venda | Não |
Peso | 480g |
Autor para link | SCHNEIDER JAKOB,STICKDORN MARC,LAWRENCE ADAM,HORMESS MARKUS |
Livro disponível - pronta entrega | Não |
Dimensões | 23.11 x 18.29 x 1.52 |
Idioma | Inglês |
Tipo item | Livro Importado |
Número de páginas | 233 |
Número da edição | 1ª EDIÇÃO - 2018 |
Código Interno | 1062372 |
Código de barras | 9781492039594 |
Acabamento | PAPERBACK |
Autor | SCHNEIDER, JAKOB | STICKDORN, MARC | LAWRENCE, ADAM | HORMESS, MARKUS |
Editora | O'REILLY MEDIA |
Sob encomenda | Sim |